Shipping policy

We ship worldwide. Here is what to expect.

Processing time

Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email confirmation when your order is placed and another with tracking details once it ships.

Delivery time

Estimated delivery times after dispatch:

United States: 5 to 11 business days for most items
Canada, Europe, UK and Australia: 7 to 15 business days
Rest of the world: 10 to 25 business days

These are estimates, not guarantees. Delays can happen because of customs, weather, carrier issues or peak seasons such as holidays and sales events. Items in the same order may ship separately and arrive on different days.

Shipping rates

Shipping rates are calculated by destination and shown at checkout before you pay. Rates and any free-shipping offers may change, and the rate shown at checkout when you place your order is the one that applies.

Where we ship from

To offer you better prices, our products are shipped from partner warehouses, including locations outside your country. Your parcel may arrive in more than one package.

Tracking

A tracking number is emailed to you once your order ships. It can take 2 to 5 days after dispatch for tracking to show updates, particularly for international parcels.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. Please check with your local customs office if you are unsure what applies.

Incorrect addresses

Please double-check your shipping address at checkout. We cannot change an address after an order has shipped, and we are not responsible for parcels lost or returned because of an incorrect or incomplete address. If a parcel is returned to us, we can re-send it once you cover the additional shipping cost.