Refund policy

Returns and refunds (30 days)

You can request a return within 30 days of the delivery date. To qualify, the item must be unused, unwashed, in its original condition and packaging, and with all tags attached. Contact us through our Contact page with your order number to start a return. We will reply with return instructions and the return address. Items sent back without contacting us first cannot be processed.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect (see below). Original shipping charges are non-refundable. Because many of our products ship from international warehouses, we recommend using a tracked shipping service for returns, as we cannot be responsible for returns that are lost in transit.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or give you a full refund, including shipping, at your choice. You do not need to return the item in most cases.

Non-returnable items

Items that have been worn, used, washed or altered
Hygiene-related items such as sweatbands, towels and gloves once opened or used
Gift cards

Size exchanges

Please check the size information on the product page before ordering. If your item does not fit, contact us within 30 days of delivery and we will help with an exchange for a different size where available, or a refund under the terms above. Return shipping for size exchanges is paid by the customer.

How refunds are issued

Once we receive and inspect your return, we will email you to confirm. Approved refunds are sent to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund.

Late or missing refunds

If you haven't received a refund after the time above, first check your bank account, then contact your card provider, then contact us.

Cancellations

You can cancel an order for a full refund before it has been shipped. Contact us as soon as possible, as orders are processed quickly and cannot be cancelled once dispatched.

Lost packages

If your tracking shows no movement for more than 15 days, or your parcel is marked delivered but you haven't received it, contact us and we will investigate and either re-send your order or refund you.